Terms and Conditions Agreement

Subject to your compliance with this Agreement, Matoome grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use a copy of the Application on a mobile device or computer that you own or control, and to run such copy solely for your personal or business purposes.

For Applications accessed or downloaded from the Apple App Store (an “App Store Sourced Application”), your use must comply with Apple’s applicable terms, including the Apple Media Services Terms and “Usage Rules.” For Applications accessed or downloaded from the Google Play Store (a “Google Play Sourced Application”), your use must comply with the Google Play Terms of Service and any other applicable Google policies. For Applications obtained from any other app store or marketplace (a “Third-Party Sourced Application”), you must comply with the usage rules and terms of service of the respective provider, including but not limited to Huawei AppGallery, Samsung Galaxy Store, and others.

Use of any software and associated documentation made available via the Website or Services, other than the Application, (“Software”) is governed by this Agreement. Subject to compliance with this Agreement, Matoome grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to use such Software solely to enable your use of the Services as permitted by this Agreement.

Matoome may develop and provide patches, bug fixes, updates, upgrades, and other modifications designed to improve the Platform (“Updates”). By using the Platform, you consent to receive such Updates, which may be installed automatically without additional notice. If you do not wish to receive Updates, your sole remedy is to deactivate your Account. You may be required to install certain Updates to continue accessing the Platform, and you agree to promptly install any Updates provided by Matoome. Continued use of the Platform constitutes your acceptance of this Agreement as amended by such Updates.

The rights granted to you under this Agreement are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host, or otherwise commercially exploit the Matoome Platform or any portion thereof; (b) you shall not frame or use framing techniques to enclose any trademark, logo, or other proprietary content of Matoome; (c) you shall not use any metatags or other “hidden text” using Matoome’s name or trademarks; (d) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile, or reverse engineer any part of the Matoome Platform except where expressly permitted by applicable law; (e) you shall not use any manual or automated means (including spiders, robots, scrapers, crawlers, data mining tools, etc.) to access or extract data from the Platform, except that public search engines may use spiders to index materials for publicly available search results (excluding caches or archives), subject to Matoome’s right to revoke such permission; (f) you shall not access the Matoome Platform in order to build a similar or competing service; (g) except as expressly stated herein, no part of the Matoome Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted by any means; and (h) you shall not remove, alter, or destroy any copyright notices or other proprietary markings contained within the Platform.

Any future release, update, or addition to the Platform will also be governed by this Agreement. Matoome and its licensors reserve all rights not expressly granted herein. Unauthorized use of the Platform automatically terminates the licenses granted under this Agreement.

The Matoome Platform may include access to content, materials, or services hosted or provided by third parties. Matoome does not control, endorse, or assume responsibility for such third-party materials, and you access them solely at your own risk.

In order to access certain features of the Matoome Platform, including the ability to make or accept bookings, you must become a Registered User. For purposes of this Agreement, a “Registered User” is an individual or entity that has created an account on the Website or in one of the Applications (an “Account”).

Providers may be required to submit verifiable identification, and, where applicable, proof of certification, licensing, or other documentation as required under the laws and regulations of their jurisdiction in order to list services on the Platform.

In addition to registering for an Account, Clients and Providers may have the option to link their Account with certain social networking accounts or other third-party accounts, such as Facebook or Google (each, a “Third-Party Account” or “SNS”), by permitting Matoome to access such Third-Party Account in accordance with the applicable terms and conditions that govern your use of that Third-Party Account.

By linking your Account, you represent and warrant that you have the legal right to grant Matoome access to your Third-Party Account, including access to content for the purposes described in this Agreement, without violating the terms governing your use of that Third-Party Account and without requiring Matoome to pay any fees or being subject to any usage limitations imposed by the third-party service provider.

Once you grant access, Matoome may access, make available, and store (if applicable) certain content, data, images, or other information (“SNS Content”) from your Third-Party Account so that it is accessible within your Account on the Matoome Platform. You may also share Your Content from the Platform to such Third-Party Accounts. You may disable the connection between your Account and any Third-Party Account at any time through the settings of the respective Third-Party Account.

Please note: Your relationship with any Third-Party Account provider is governed solely by your agreement(s) with that provider. Matoome has no control over, and assumes no responsibility or liability for, any use, disclosure, or handling of your information by such providers. You are solely responsible for reviewing and adjusting your privacy and security settings on Third-Party Accounts.

Matoome does not monitor, review, or verify any SNS Content for accuracy, legality, or non-infringement, and disclaims any responsibility or liability related to such SNS Content.

When registering for an Account through the Services, you agree to: (1) provide true, accurate, current, and complete information about yourself as requested in the registration form (the “Registration Data”); and (2) maintain and promptly update the Registration Data to ensure that it remains true, accurate, current, and complete.

By creating an Account, you represent and warrant that you are: (1) at least eighteen (18) years of age, or the minimum age of majority required by the laws of your jurisdiction to form a binding contract; (2) legally capable of entering into this Agreement; and (3) not a person barred from using the Matoome Platform under the laws or regulations of any applicable jurisdiction.

You are solely responsible for all activities conducted under your Account. You agree to monitor your Account to prevent use by minors and accept full responsibility for any unauthorized use of the Matoome Platform by minors.

If you provide any information that is false, inaccurate, outdated, or incomplete, or if Matoome reasonably suspects such information to be false, inaccurate, outdated, or incomplete, Matoome reserves the right to suspend or terminate your Account and to deny current or future access to the Matoome Platform (or any portion thereof).

You agree not to create an Account using a false identity or information, or on behalf of another individual, unless you are legally authorized to act on behalf of a corporation or business entity. You may not maintain more than one Account per user at any given time. Matoome reserves the right to remove, reclaim, or reassign any username at any time and for any reason, including, but not limited to, claims by a third party that a username violates its rights.

You further agree not to create an Account or use the Matoome Platform if you have been previously suspended, removed, or banned by Matoome.

You are responsible for providing all equipment, devices, and software necessary to access and use the Matoome Platform, including, but not limited to, a compatible mobile device and a reliable internet connection. You are solely responsible for any fees, including data, internet, or mobile carrier charges, that you may incur in connection with accessing or using the Platform.

By providing your mobile phone number and using the Services, you expressly consent to receiving service-related communications from Matoome, including calls or text messages, where permitted by applicable law. Standard message and data rates from your wireless carrier may apply. Matoome will not charge you separately for such communications.

You may opt out of receiving text messages at any time by contacting us at support@matoome.com or by following the opt-out instructions provided in the communication. Please note that certain essential service or security notifications may still be sent to you as permitted or required by applicable law.

You acknowledge and agree that all content is the sole responsibility of the person or entity from which such content originated. This means that you, and not Matoome, are entirely responsible for all content, data, or materials that you upload, post, e-mail, transmit, or otherwise make available (“Make Available”) through the Matoome Platform (“Your Content”), as well as any information collected by or related to your use of the Services (“Data”).

Similarly, other users of the Matoome Platform, and not Matoome, are solely responsible for the content that they Make Available (“User Content”). Matoome does not endorse, control, or assume responsibility for any User Content.

The collection, use, and processing of Your Content, User Content, and Data by Matoome are subject to the terms of our Privacy Policy, available at matoome.com/privacy-policy, and will be carried out in compliance with applicable data protection and privacy laws in the jurisdictions where the Services are used.

You acknowledge and agree that Matoome has no obligation to pre-screen any content (including, without limitation, User Content), but Matoome reserves the right, in its sole discretion, to monitor, pre-screen, review, refuse, or remove any content that is made available through the Platform. By entering into this Agreement, you provide your irrevocable consent to such monitoring to the extent permitted by applicable law.

You acknowledge and agree that you should have no expectation of privacy with respect to the transmission of Your Content through the Platform, including but not limited to chat, text, or voice communications, except as otherwise required by applicable data protection and privacy laws.

If Matoome pre-screens, refuses, or removes any content, you acknowledge that Matoome does so to protect the integrity of the Platform and its users, and not on your behalf. Without limiting the foregoing, Matoome has the right to remove any content that violates this Agreement, applicable law, or is otherwise considered objectionable in Matoome’s sole discretion.

Unless expressly agreed by Matoome in writing, Matoome has no obligation to store, maintain, or provide copies of any of Your Content that you Make Available on the Matoome Platform. Matoome is not responsible or liable for the deletion, loss, inaccuracy, failure to store, transmit, or receive any Content (including Your Content), nor for the security, privacy, or transmission of communications involving use of the Platform.

Certain Services may allow you to configure access settings for Your Content. You are solely responsible for applying the appropriate level of access restrictions to Your Content. If you do not configure such settings, the system may apply default access levels, which could be permissive.

You acknowledge and agree that Matoome may establish and enforce reasonable limits on the use and storage of Content within the Platform, including but not limited to limits on file size, storage capacity, processing capacity, and other technical constraints, as described on the Website or otherwise determined in Matoome’s sole discretion. Matoome may also remove or delete Content as required to comply with applicable law, data retention policies, or legitimate operational needs.

You retain all ownership rights in and to Your Content that you Make Available through the Matoome Platform. Except for the limited rights expressly granted to Matoome under this Agreement, nothing in this Agreement shall be construed as transferring or assigning ownership of Your Content to Matoome.

By making Your Content available on or through the Matoome Platform, you grant to Matoome a worldwide, non-exclusive, royalty-free, transferable, sublicensable, and revocable license to use, host, reproduce, modify (for technical purposes such as formatting, display, or storage), adapt, publish, translate, distribute, and display such Content solely for the purpose of operating, improving, and providing the Services.

You represent and warrant that you have all rights, licenses, and consents necessary to grant the license above and that Your Content, and Matoome’s use thereof as permitted under this Agreement, will not infringe, misappropriate, or otherwise violate any third-party rights or applicable laws.

Matoome does not claim ownership of any User Content and will only use Your Content in accordance with this Agreement and applicable data protection and intellectual property laws.

You must be a Registered User in order to create and maintain a Provider Profile (“Profile”). When creating a Profile, you will be asked to provide information about the services you intend to offer, including, but not limited to, the type of services, pricing, availability, rules, and financial terms.

To verify your Profile, you may be required to provide valid government-issued identification (such as a national ID card, or passport) and, where applicable, any professional licenses, certifications, permits, or other documentation required by the laws and regulations of your jurisdiction.

Profiles may be made publicly available on the Matoome Platform and accessible to Clients worldwide. You acknowledge and agree that the placement, visibility, or ranking of your Profile or listings in search results within the Platform may vary and depend on multiple factors, including, but not limited to, user preferences, ratings, reviews, search filters, geographic location, service availability, and ease of booking. Matoome does not guarantee any particular placement, visibility, or success of your Profile within the Platform.

To use the Matoome Platform as a Client, you must become a Registered User by creating a Client Profile (“Profile”). When creating a Profile, you will be required to provide accurate and verifiable personal information, which may include your full legal name, a valid email address, a mobile phone number, and one or more authorized payment methods.

By submitting this information, you represent and warrant that all details provided are accurate, current, and complete, and that any payment method linked to your Profile is valid, authorized, and capable of fulfilling transactions made through the Platform.

The collection and use of your personal information and payment details are governed by this Agreement and the Matoome Privacy Policy, and will be handled in compliance with applicable data protection, consumer protection, and payment processing laws in the jurisdiction where you use the Services.

All users may browse available Provider Profiles on the Matoome Platform, but only Registered Users are permitted to book an Appointment or purchase a Product. Clients book Appointments based on the information provided in a Provider’s Profile, together with the Client’s search parameters, preferences, and requirements.

As a Provider, you acknowledge and agree that once a Client submits a booking request through the Platform, you may not request or charge the Client a higher price than the amount displayed and confirmed at the time of booking. The price presented in the Platform is binding for the requested Appointment.

You further agree that you are solely responsible for ensuring that the information in your Profile, including pricing, availability, qualifications, and service descriptions, is accurate, complete, and up to date. Matoome does not guarantee that Profile information is error-free, and Clients are solely responsible for evaluating and selecting Providers based on the information provided.

You acknowledge and agree that, as a Provider, you are solely responsible for any and all Content you post and for the services you offer through the Matoome Platform. Accordingly, you represent and warrant that any information you provide, and any Appointment you accept or participate in:

(i) will not breach any contracts, obligations, or agreements you have entered into with third parties; and
(ii) will (a) fully comply with all applicable laws, rules, regulations, tax requirements, labor standards, consumer protection laws, health and safety requirements, and intellectual property laws in the jurisdiction where the Appointment or service is provided; (b) include all required permits, licenses, registrations, and professional certifications necessary to legally perform such services; and (c) not infringe upon or conflict with the rights of any third parties.

If at any time any license, certification, or permit required to perform your services is suspended, revoked, or expires, you must immediately notify Matoome in writing at support@matoome.com and discontinue offering or performing services on the Platform until such authorization is reinstated.

You acknowledge and agree that Matoome does not assume and expressly disclaims any responsibility for a Provider’s compliance with third-party obligations, legal requirements, or regulatory duties. Matoome reserves the right, at any time and without prior notice, to remove, suspend, or disable access to any Profile or listing for any reason, including if it determines, in its sole discretion, that the Profile or listing (a) is inaccurate, misleading, or incomplete, (b) violates this Agreement, applicable law, or third-party rights, or (c) is otherwise harmful to the integrity of the Platform or its users.

You acknowledge and agree that Matoome provides an online platform to facilitate connections and transactions between independent Clients and Providers but does not act as an insurer, employer, principal, agent, or contracting party for either side.

If you are a Provider, you understand and agree that when a Client requests or books an Appointment, any agreement, transaction, or arrangement you enter into with such Client is made directly and solely between you and that Client. Matoome is not, and shall not be deemed to be, a party to any such agreement, nor does Matoome guarantee the performance, quality, legality, or outcome of any Appointment or service provided.

Similarly, as a Client, you acknowledge and agree that any agreement you enter into with a Provider is strictly between you and that Provider. Matoome does not supervise, manage, or control Providers, and is not responsible for their conduct, performance, or compliance with applicable laws.

You further acknowledge that Matoome does not provide insurance, guarantees, warranties, or compensation related to any Appointment, service, or transaction between Clients and Providers, unless explicitly stated otherwise in writing by Matoome. All such engagements are undertaken at the sole risk of the parties involved.

To ensure a lawful, professional, and trustworthy environment for all users, certain activities and services are strictly prohibited on the Matoome Platform. These prohibitions are essential to maintaining the integrity, legality, and safety of the services offered through our platform.

Except with respect to Your Content and User Content, you acknowledge and agree that Matoome and its licensors, affiliates, and suppliers own and shall retain all worldwide rights, title, and interest in and to the Matoome Platform, including but not limited to all software, source code, technology, user interfaces, designs, graphics, text, logos, trademarks, service marks, and other intellectual property rights embodied therein or related thereto.

You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Matoome Platform. You further agree not to copy, reproduce, modify, distribute, display, sell, license, or create derivative works based on the Matoome Platform or any part thereof, except as expressly authorized in this Agreement or permitted by applicable law.

All rights not expressly granted to you under this Agreement are reserved by Matoome and its licensors. Unauthorized use of the Matoome Platform or any of its intellectual property may violate intellectual property laws and could result in civil or criminal liability under applicable international laws.

“Matoome,” “matoome.com,” the Matoome logo, and all related names, graphics, logos, designs, service marks, and trade names used on or in connection with the Matoome Platform or the Services are the trademarks or registered trademarks of MatoomeSoft LLP (collectively, the “Matoome Marks”).

You may not use, copy, reproduce, modify, display, distribute, or otherwise exploit any of the Matoome Marks, in whole or in part, without Matoome’s prior written permission. Unauthorized use of the Matoome Marks in any manner — including, but not limited to, use in advertising, domain names, meta tags, application names, social media handles, or promotional materials — is strictly prohibited.

All goodwill arising from the use of the Matoome Marks shall inure solely to the benefit of MatoomeSoft LLP. Other trademarks, service marks, and trade names that may appear on or in the Matoome Platform are the property of their respective owners and are used for identification purposes only.

Matoome actively protects its intellectual property rights and reserves all rights and remedies available under applicable national and international trademark laws, including those provided under the Madrid Protocol and the World Intellectual Property Organization (WIPO) conventions.

Except with respect to Your Content, you acknowledge and agree that you have no ownership rights, title, or interest in or to any content, data, materials, or features that appear on or within the Matoome Platform. This includes, without limitation, all text, graphics, designs, databases, ratings, reviews, digital items, or any other information or materials made available through the Platform, whether generated by Matoome, other users, or third parties.

You further acknowledge that Matoome retains all rights to such content and that any use of it outside the Platform without prior written authorization from Matoome is strictly prohibited. Matoome does not recognize, authorize, or permit any purported sale, transfer, lease, gift, or trade of any content, data, or virtual assets originating from or appearing within the Services in the “real world” or outside of the Matoome Platform.

Any attempt to buy, sell, or transfer user accounts, ratings, client lists, or any other digital property related to Matoome outside the Platform is void and may result in the suspension or termination of the associated account(s).

Matoome does not claim ownership of Your Content. You retain all rights, title, and interest in and to Your Content that you Make Available on or through the Matoome Platform. However, by posting, uploading, or otherwise making Your Content available, you grant Matoome a worldwide, non-exclusive, royalty-free, transferable, sublicensable, and revocable license to use, reproduce, adapt, modify (for technical or formatting purposes), publish, translate, distribute, publicly perform, and display Your Content — in whole or in part — solely for the purposes of operating, improving, and promoting the Matoome Platform and its related Services.

This license remains in effect only for as long as Your Content is available on the Platform, unless you have shared it with others who have copied or stored it. You may remove or delete Your Content at any time, and Matoome will cease its use of such Content, except where retention is required by law, for security, dispute resolution, or legitimate business purposes.

You represent and warrant that (a) you have all rights, licenses, and permissions necessary to grant the license above; (b) Your Content and Matoome’s use of it do not infringe or violate any intellectual property, privacy, or other rights of any third party; and (c) any moral rights in Your Content have been waived or validly granted for the purpose of this license.

Please note that any Content you submit to a “public” area of the Matoome Platform may be viewed, used, or shared by other users or third parties. You, not Matoome, are solely responsible for Your Content and for ensuring it complies with this Agreement and all applicable laws.

Notwithstanding anything contained herein to the contrary, by creating an Account or submitting Your Content to any forums, comments, profiles, or any other area of the Matoome Platform, you acknowledge and agree that you have no ownership or other property interest in your Account, and that all rights in and to your Account and the Matoome Platform are and will remain the sole property of Matoome. Matoome grants you a limited, revocable right to access and use your Account in accordance with this Agreement.

Matoome reserves the right, at its sole discretion and without prior notice, to suspend, disable, or permanently remove any Account or Content that violates this Agreement, applicable law, third-party rights, or community standards, or that Matoome otherwise deems harmful to the integrity or reputation of the Platform.

If you believe that any Content on the Platform infringes your intellectual property rights, violates applicable law, or otherwise breaches this Agreement, you may submit a written takedown request to support@matoome.com. Your request must include sufficient detail to identify the allegedly infringing material and evidence of your rights or legal basis for removal.

Matoome may also remove Content or Accounts as required by law, governmental order, or in compliance with applicable data protection, copyright, or digital communication laws (including but not limited to the U.S. Digital Millennium Copyright Act (DMCA), the EU Digital Services Act (DSA), or equivalent international frameworks).

Upon removal or termination of your Account, certain residual information or Content may be retained as required for legal, regulatory, or legitimate business purposes, consistent with Matoome’s Privacy Policy.

You acknowledge and agree that any ideas, suggestions, feedback, proposals, concepts, improvements, or other materials you submit to Matoome, whether through the Platform, email, forums, or other communication channels (“Feedback”), are provided voluntarily and at your own risk. Matoome has no obligation, including without limitation any obligation of confidentiality, attribution, or compensation, with respect to such Feedback.

You represent and warrant that you have all necessary rights and authority to provide such Feedback and that the Feedback does not infringe or violate the rights of any third party.

By submitting Feedback, you hereby grant to Matoome a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, display, and otherwise exploit such Feedback in any manner, whether for commercial or non-commercial purposes, in connection with the operation, development, improvement, or promotion of the Matoome Platform or its related services.

You further agree that Matoome’s use of any similar ideas, concepts, or features, whether previously known or independently developed by Matoome, shall not create any obligation or liability to you. Matoome is not required to acknowledge, review, or implement any Feedback you submit.

In connection with your access to or use of the Matoome Platform, you agree to act lawfully, respectfully, and in accordance with this Agreement and all applicable international, national, and local laws and regulations. You further agree that you shall not, directly or indirectly:



Matoome reserves the right, at its sole discretion, to investigate, restrict, suspend, or terminate access to the Platform for any user found to be engaging in or facilitating prohibited conduct. Violations may also be reported to relevant law enforcement or regulatory authorities where required by law.

The Matoome Platform enables users to rate and review Providers and Clients (collectively, “Reviews”). You are solely responsible for any content, opinion, statement, or recommendation included in any Review you submit. Reviews constitute User Content and reflect solely the opinions of the individuals who post them. They do not represent the views, endorsements, or opinions of Matoome, its affiliates, or partners.

You acknowledge and agree that:

• (a) Matoome does not verify, guarantee, or endorse the accuracy, reliability, or truthfulness of any Review;
• (b) the authors of Reviews are solely responsible for their content and any consequences arising therefrom; and
• (c) Matoome shall have no liability for any errors, omissions, or damages arising from or in connection with Reviews or ratings posted on the Platform.

Matoome reserves the right, but has no obligation, to monitor, moderate, edit, refuse, or remove any Review at its sole discretion, including those that violate this Agreement, applicable laws, or community standards, or that Matoome deems misleading, fraudulent, defamatory, discriminatory, or otherwise inappropriate. However, Matoome is under no duty to mediate or resolve disputes between users regarding Reviews.

To maintain fairness and integrity within the review system, you agree to the following:

• (i) You will post Reviews only based on your first-hand, genuine experience with the applicable Provider or Client.
• (ii) You will not post or request Reviews from anyone with whom you have a financial, employment, or close personal relationship.
• (iii) You will not offer or accept compensation, discounts, or other incentives in exchange for Reviews.
• (iv) You will ensure that all Reviews you post are accurate, lawful, and comply with this Agreement.

Matoome reserves the right to withhold, filter, or remove any Review that, in its sole judgment, undermines the authenticity, fairness, or reliability of the rating system. Reviews and ratings may be subject to applicable defamation, data protection, and consumer protection laws in the jurisdiction where the Services are used.

The Matoome Platform may contain User Content created or provided by other users, including but not limited to Profiles, Reviews, descriptions, photos, messages, or other materials. Such User Content is the sole responsibility of the user who makes it available.

Matoome does not control, verify, or endorse any User Content and makes no representations or warranties of any kind regarding its accuracy, completeness, legality, reliability, or suitability for any purpose. Matoome is under no obligation to monitor, pre-screen, or review User Content but reserves the right to remove or restrict access to any content at its sole discretion, in accordance with this Agreement and applicable law.

You acknowledge and agree that your access to and use of User Content, and your interactions with other users, are entirely at your own risk. Matoome shall not be liable for any loss, damage, harm, or claims resulting from your reliance on or use of any User Content or interactions with other users. You are responsible for ensuring that any reliance on such content or communications complies with applicable data protection, consumer protection, and safety laws in your jurisdiction.

The Matoome Platform may contain links or access to third-party websites (“Third-Party Websites”), software applications (“Third-Party Applications”), or advertisements and promotional materials for third parties (“Third-Party Ads”). These Third-Party Websites, Applications, and Ads are provided solely for your convenience and do not constitute an endorsement, sponsorship, or recommendation by Matoome.

You acknowledge and agree that once you click a link or access a Third-Party Website, Application, or Ad, you are leaving the Matoome Platform and will be subject to the terms, conditions, and privacy policies of that third party. Matoome does not control, monitor, or assume responsibility for any Third-Party Websites, Applications, or Ads, including their content, data practices, accuracy, legality, security, or availability.

Matoome makes no warranties, representations, or guarantees regarding any products, services, or information provided by or through Third-Party Websites, Applications, or Ads. Any reliance on or transactions conducted through such third parties are entirely at your own risk.

When accessing or interacting with Third-Party Websites or Applications, you should review their applicable terms of service, privacy policies, and data collection or processing practices, and conduct any due diligence you consider necessary before engaging in transactions or sharing personal information. Matoome disclaims all liability arising from your use of or interaction with any Third-Party Websites, Applications, or Ads, to the fullest extent permitted by applicable law.

You acknowledge and agree that the availability of the Application and related Services depends on the third-party platform or marketplace from which you obtained the Application (for example, the Apple App Store, Google Play Store, Huawei AppGallery, or Samsung Galaxy Store) (collectively, the “App Stores”).

This Agreement is solely between you and Matoome, not with any App Store. Matoome, and not the App Store, is solely responsible for the Matoome Platform, including the Application, its content, functionality, maintenance, support, and warranty obligations, as well as for addressing any claims, losses, or liabilities arising out of or relating to the Application or its use, including but not limited to product liability, non-compliance with applicable laws, or intellectual property infringement.

To use the Application, you must have access to a compatible mobile device and a reliable wireless or data network, and you agree to pay any fees associated with such access and any fees (if applicable) charged by the App Store or your network provider in connection with your use of the Application.

Your use of the Application must comply with all applicable third-party terms of service, usage policies, and license requirements established by the relevant App Store. Your license to use the Application is conditioned upon your continued compliance with such terms and this Agreement.

You acknowledge and agree that each App Store and its subsidiaries are third-party beneficiaries of this Agreement and shall have the right (and will be deemed to have accepted the right) to enforce the terms of this Agreement directly against you as a third-party beneficiary, to the extent permitted by applicable law.

10.1.1 Service Fees and No-Refund Policy.
Matoome charges a service fee (“Service Fee”) to Providers for access to and use of the Platform. The applicable Service Fee amount may vary by service type, country, and promotional program. All Service Fees are due and payable in advance, are non-refundable under any circumstances, and remain applicable even if your access to the Platform is suspended, terminated, or otherwise interrupted, whether intentionally or inadvertently.

10.1.2 Client Payments and Payouts.
By using the Matoome Platform, you authorize Matoome to collect payments from Clients on your behalf and to remit to you any corresponding amounts owed for completed services, less any applicable fees, taxes, or adjustments. Matoome reserves the right to delay, withhold, or cancel transactions if fraud, illegality, or breach of this Agreement is suspected. Matoome shall not be liable for any delays, losses, chargebacks, or payment interruptions beyond its reasonable control.

10.1.3 Promotions and Fee Adjustments.
Matoome may, at its sole discretion, introduce or modify promotional programs, discounts, or variable pricing models for Clients and Providers. Fees, commission rates, and payment structures may be updated from time to time and will take effect upon notice through the Platform or by email.

10.1.4 Wallet System.
Matoome may manage funds and credits through digital wallets, including but not limited to “Cash Wallet,” “Credit Wallet,” and “Bonus Wallet.” You acknowledge and agree that Matoome has provided sufficient information about their purpose, usage, and management. These wallets are not bank accounts and do not accrue interest. Funds stored in wallets represent a limited-purpose balance for use exclusively on the Matoome Platform.

10.1.5 Top-Ups.
You may add funds to your Credit Wallet by using payment methods accepted by Matoome (such as card payments, bank transfers, or other methods made available in your region). You are responsible for any transaction fees charged by your payment provider.

10.1.6 Fraud and Compliance Holds.
Matoome reserves the right, in its sole discretion, to deduct, withhold, or temporarily freeze funds or credits in any of your wallets (Cash, Credit, or Bonus) if it reasonably suspects fraud, illegal activity, money laundering, or breach of this Agreement.

10.1.7 Offsets and Deductions.
You authorize Matoome to debit your Wallet balances (Cash, Credit, or Bonus) for repayment of any debts, obligations, or liabilities owed to Matoome or its affiliates, including but not limited to operational fees, insurance premiums, or other contractual obligations arising under this Agreement or related arrangements.

10.1.8 Suspicious Transactions.
Matoome may suspend or cancel any transaction if it believes, in good faith, that such transaction is associated with fraud, illegality, or violation of this Agreement. Matoome shall not be liable for withholding, delaying, or cancelling payments in such cases, as permitted under applicable law.

10.1.9 Appointment Confirmations.
If you are a Provider, you must confirm, pre-approve, or reject any Appointment request made by a Client. Failure to confirm within the allowed time may result in automatic cancellation and refund to the Client. Once confirmed, the Platform will notify both parties and record the booking as binding within the Platform.

10.1.10 Provider Deposits and Commissions.
Providers may be required to maintain a deposit or minimum balance within their Wallet to receive bookings. If the Client pays in cash, Matoome will deduct the applicable commission from your Bonus Wallet after the service is completed. If the Bonus Wallet does not contain the required balance, the commission will be deducted from your Credit Wallet. Commission rates may vary based on region, promotion, or partnership terms.

10.1.11 Automatic Suspension for Insufficient Balance.
If your Bonus or Credit Wallet balance falls below the required minimum, your Provider account may be temporarily deactivated until sufficient funds are added. Once the balance meets the minimum requirement, you may resume accepting orders.

10.1.12 Payment Cycle.
For Appointments paid through Matoome’s integrated payment system, Matoome collects payment from the Client at the time of booking or after service completion, depending on the Client’s preference. Payouts to Providers, including applicable commissions, bonuses, or cancellation compensations (minus transaction fees and applicable taxes), will be processed weekly or as otherwise stated by Matoome’s payout schedule.

10.1.13 Prohibited Transfers.
Transfers or exchanges of funds or credits between user accounts are strictly prohibited. Each user may only top up and utilize funds within their own registered account.

10.1.14 Legal Compliance.
Matoome complies with applicable payment, tax, and anti-money laundering (AML) regulations in all jurisdictions of operation. You agree to provide any identification, tax, or verification documents required to comply with such laws. Failure to do so may result in delayed or withheld payments.

10.1.15 Disclaimer.
Matoome acts solely as a limited payment collection agent on behalf of Providers. Matoome is not a bank, financial institution, or money services business. Funds managed through the Platform do not create a fiduciary or escrow relationship between you and Matoome. All transactions are subject to applicable currency exchange rates, banking regulations, and payment processing rules in your jurisdiction.

10.2.1. Provider Responsibility.
Providers, not Matoome, are solely responsible for honoring confirmed bookings, performing services, and providing any Appointments arranged through the Matoome Platform. By making a booking, you acknowledge that your direct contractual relationship is with the Provider. You agree to comply with all terms, rules, and restrictions imposed by the Provider. Matoome is not a party to these agreements and disclaims all liability arising from or related to them, except where explicitly stated under Matoome’s payment facilitation role.

10.2.2. Display of Total Fees.
The total amount payable (“Total Fees”), including service charges, taxes, and applicable promotions, will be displayed before you confirm a booking. Upon submitting a booking request, Matoome may place a pre-authorization hold or charge a nominal amount to verify your payment method. Once charged, such payments are non-refundable except as required by applicable law.

10.2.3. Payment Methods and Cancellations.
You may complete payment via integrated payment methods within the Matoome App or directly in cash to the Provider (where permitted). If a requested booking is declined or cancelled by the Provider before confirmation, any pre-authorized amount will be released, and any collected payment will be refunded in accordance with the payment method used and applicable banking timelines.

10.2.4. Taxes and Legal Regulation.
You are solely responsible for paying all applicable taxes, duties, or governmental fees associated with your transactions on the Platform. Matoome does not provide tax advice and bears no responsibility for your tax reporting or compliance obligations. You agree to comply with all tax laws applicable in your jurisdiction and acknowledge that tax treatment of services may vary by region.

10.2.5. International Payments.
If you use an international or foreign payment method (e.g., Alipay, Kakao Pay, overseas debit/credit cards, or e-wallets), you acknowledge that foreign exchange fees, cross-border transaction fees, or other related costs may apply, depending on your bank or payment provider. Matoome does not control or assume responsibility for such charges.

10.2.6. Fraud Prevention and Payment Holds.
Matoome reserves the right to suspend or restrict transactions, or to disable your access to the payment system if it reasonably suspects any fraudulent, unauthorized, or illegal activity, or if a payment error, chargeback, or violation of this Agreement occurs. Matoome may cooperate with payment processors, banks, and relevant authorities as necessary to investigate and resolve such incidents.

10.2.7. Compliance and Legal Use.
You agree that all payments made through the Matoome Platform will comply with applicable payment, financial, and anti-money laundering (AML) regulations. You may be required to provide identity verification or additional documentation to complete a payment or receive a refund. Failure to comply may result in delayed processing or denial of service.

10.2.8. Currency and Exchange Rates.
All fees are charged in the currency specified on the Platform at the time of booking. If your payment method uses a different currency, the final amount may vary based on your bank’s exchange rate and fees. Matoome is not responsible for exchange rate fluctuations or additional bank charges.

10.2.9. No Banking Relationship.
You acknowledge that Matoome acts only as a limited payment collection agent for Providers and does not operate as a bank, escrow agent, or financial institution. Any funds handled by Matoome are for the limited purpose of facilitating transactions between Clients and Providers.

10.3.1. Client Cancellations.
Clients may cancel an Appointment directly through the Matoome application not later than four (4) hours before the scheduled start time. If the cancellation is made less than two (2) hours before the scheduled Appointment, the Client must contact Matoome Support through the in-app support feature to request assistance with the cancellation. Cancellations made in accordance with this section will not incur any penalty.

If the Appointment was prepaid online, the paid amount will be refunded to the Client’s original payment method within approximately one (1) to five (5) business days and processing timelines are subject to applicable laws and payment regulations in each country of operation.

Appointments cancelled less than two (2) hours before the scheduled start time cannot be cancelled, and the payment made for such Appointment will be deemed non-refundable.

10.3.2. Provider Cancellations.
Providers may cancel an Appointment directly through the Matoome application not later than four (4) hours before the scheduled start time. If the cancellation must be made within two (2) to four (4) hours before the Appointment, the Provider is required to notify Matoome Support through the in-app support feature and provide a valid reason for cancellation.

Cancellations made in accordance with this section will not incur a penalty. However, if the Provider attempts to cancel an Appointment less than two (2) hours before the scheduled start time, such cancellation will not be permitted, and the Platform Commission for that Appointment will be automatically charged to the Provider.

In cases where the Client has prepaid online, any commission or service fees previously deducted will be returned to the Provider’s account if the cancellation is made within the allowed timeframe. Repeated last-minute cancellations or failure to comply with this policy may result in temporary suspension or permanent deactivation of the Provider’s account.

10.3.3. No-Show by Client.
If the Client fails to appear at the scheduled Appointment location without providing at least two (2) hours’ prior notice, and the Provider has arrived and confirmed presence at the location, Matoome may, at its discretion, credit the Provider with a Compensatory Bonus to cover transportation expenses. The amount of this bonus varies by country and operating conditions as determined by Matoome and will be credited to the Provider’s Bonus Wallet within a reasonable period after verification of the no-show.

10.3.4. Exceptional Circumstances.
Cancellations or no-shows caused by emergencies, natural disasters, public safety events, or other force majeure circumstances may be exempted from penalties, subject to Matoome’s verification and applicable laws.

10.3.5. Legal Compliance.
All cancellation and refund actions shall be carried out in accordance with applicable local laws and financial regulations in each jurisdiction where the service is provided. Matoome reserves the right to adjust or amend refund and compensation practices to comply with regional consumer protection and payment regulations.

10.4 Third-Party Payment Providers.
Matoome uses independent third-party financial institutions and licensed payment processors (collectively, "Payment Providers") to facilitate payment collection, card processing, currency conversion, merchant settlement, and related financial services. These Payment Providers may include banks, payment gateways, and digital wallet providers operating under applicable financial regulations in their respective jurisdictions.

By using the Matoome Platform and its payment features, you agree to comply with all applicable terms, policies, and privacy practices of such Payment Providers. Matoome does not control and is not responsible for the availability, performance, or security of any Payment Provider’s services, nor for any fees, delays, or transaction errors that may occur as a result of using their systems.

You acknowledge that your payment and personal data may be processed, transmitted, or stored by third-party Payment Providers in accordance with their own legal obligations and privacy frameworks, including those under international banking and data protection laws.

To the extent permitted by law, Matoome disclaims any liability arising from the actions, omissions, or service failures of third-party Payment Providers. Any issues related to payment authorization, settlement, refunds, or chargebacks may be subject to investigation and resolution by the respective Payment Provider in accordance with their applicable policies.

All payment information you provide must be accurate, current, and complete at all times. By listing or providing any services, you authorize Matoome to process charges to your selected payment method ("Payment Method") in accordance with Section 10 of this Agreement. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT AND AUTHORITY TO USE ANY PAYMENT METHOD USED TO PAY ANY FEES.

You agree to pay all charges incurred by you or any authorized users of your Account and Payment Method. You are responsible for maintaining valid and updated payment information and ensuring sufficient funds or credit are available to complete any transaction made through the Matoome Platform.

Matoome uses secure, licensed third-party payment processors to handle transactions in compliance with international payment and data protection standards. While Matoome implements reasonable safeguards to protect your information, you acknowledge that no method of transmission or storage can be guaranteed 100% secure.

With respect to any Appointment booked through the Matoome Platform, you may be eligible to receive a refund in accordance with the applicable Cancellation and Refund Policy under Section 10.3.

12.1. You are solely responsible for the accuracy, legality, and completeness of your listings and the services you offer.

12.2. Once a service has been booked with a Client through the Matoome Platform, you may not directly solicit, contact, or provide that service to the same Client outside the Platform. All subsequent transactions with the same Client must be conducted via the Matoome Platform.

12.3. Your listing may not be immediately visible or searchable by keyword or category for several hours (or up to 24 hours in some cases) due to system updates, verification, or moderation processes.

12.4. To provide the best user experience, the appearance or placement of a Provider Profile in search or browse results depends on several factors, including but not limited to:
(a) the Client’s location, search query, and browsing activity;
(b) the Appointment location, price, terms of service, timing, and relevance to the Client’s query;
(c) the Provider’s performance history, Reviews, ratings, and feedback; and
(d) the total number of Provider Profiles matching the Client’s query.

Matoome reserves the right to adjust visibility or placement of Profiles in search results to ensure fair use, quality control, and compliance with this Agreement.

13.1. You are responsible for reviewing the complete details and summary of the Appointment before confirming your booking or making any commitment to proceed.

13.2. By confirming a booking or purchasing a Product through the Matoome Platform, you enter into a legally binding agreement with the respective Provider and agree to pay the applicable fees in accordance with the terms presented at the time of booking or purchase.

You expressly acknowledge and agree that, to the fullest extent permitted by applicable law, your use of the Matoome Platform is at your sole risk. The Matoome Platform and all related Services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, or statutory. Matoome expressly disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

(a) Matoome makes no warranty, representation, or guarantee that:
(1) the Matoome Platform will meet your specific requirements;
(2) your use of the Matoome Platform will be uninterrupted, timely, secure, or error-free; or
(3) the results obtained from using the Matoome Platform will be accurate, reliable, or suitable for your intended purpose.

(b) Any Appointment booked, service engaged, or product purchased through the Matoome Platform is done entirely at your own risk. You are solely responsible for any personal injury, property damage, or loss of data resulting from such use, including any damage to your mobile device, computer system, or network connection.

(c) The Services may be subject to delays, cancellations, system errors, or other interruptions beyond Matoome’s control. Matoome makes no representations or warranties regarding the quality, reliability, effectiveness, safety, or reputation of any Provider, Client, or service offered through the Platform.

(d) No advice, information, or communication, whether oral or written, obtained from Matoome or through the Matoome Platform, shall create any warranty not expressly stated in this Agreement.

(e) From time to time, Matoome may offer new or experimental (“beta”) features, tools, or functionalities to users. Such beta features are provided solely for testing and evaluation purposes, may be modified or discontinued at any time, and are offered without any warranty of any kind. The disclaimers and limitations in this section fully apply to all such beta features or tools.

MATOOME DOES NOT PROVIDE MEDICAL, DIAGNOSTIC, OR OTHER LICENSED HEALTHCARE SERVICES OR ADVICE. THE SERVICES AND ANY APPOINTMENTS MADE AVAILABLE THROUGH THE PLATFORM ARE NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION OR BEFORE BOOKING ANY SERVICE THAT MAY AFFECT YOUR HEALTH OR PHYSICAL WELL-BEING.

USE YOUR OWN JUDGMENT WHEN DETERMINING WHETHER AND HOW TO FOLLOW ANY ADVICE OR RECOMMENDATION RECEIVED FROM PROVIDERS ON THE PLATFORM, WHO MAY NOT BE LICENSED MEDICAL PROFESSIONALS. MATOOME DOES NOT VERIFY THE MEDICAL QUALIFICATIONS OR CREDENTIALS OF PROVIDERS UNLESS EXPRESSLY STATED.

DO NOT IGNORE, DELAY, OR DISREGARD PROFESSIONAL MEDICAL ADVICE BECAUSE OF INFORMATION OR SERVICES OBTAINED THROUGH THE MATOOME PLATFORM OR FROM ANY PROVIDER USING THE PLATFORM.

YOU ACKNOWLEDGE AND AGREE THAT MATOOME, ITS AFFILIATES, AND PARTNERS SHALL NOT BE LIABLE — AND YOU AGREE NOT TO SEEK TO HOLD MATOOME LIABLE — FOR THE ACTIONS, OMISSIONS, OR CONDUCT OF ANY THIRD PARTIES, INCLUDING OTHER USERS, PROVIDERS, CLIENTS, OR OPERATORS OF EXTERNAL WEBSITES OR SERVICES.

YOU UNDERSTAND AND AGREE THAT THE RISK OF ANY LOSS, DAMAGE, OR HARM RESULTING FROM SUCH THIRD PARTIES RESTS ENTIRELY WITH YOU. MATOOME MAKES NO WARRANTY OR REPRESENTATION THAT ANY GOODS, SERVICES, OR INFORMATION PROVIDED BY THIRD PARTIES THROUGH THE PLATFORM WILL:
(a) MEET YOUR EXPECTATIONS OR REQUIREMENTS;
(b) BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS; OR
(c) BE ACCURATE, RELIABLE, OR COMPLETE.

MATOOME DISCLAIMS ALL RESPONSIBILITY AND LIABILITY FOR THE QUALITY, SAFETY, OR LEGALITY OF ANY SERVICES OFFERED BY THIRD PARTIES, OR FOR THE ACCURACY, TIMELINESS, OR RELIABILITY OF ANY USER CONTENT MADE AVAILABLE THROUGH THE PLATFORM.

You are solely responsible for all communications, interactions, and transactions with other users of the Matoome Platform, whether they are clients, providers, or third parties.

You understand and agree that Matoome does not conduct background checks, verify identities, or guarantee the truthfulness or accuracy of statements made by users. All dealings between users are undertaken at your own risk.

For every appointment or transaction made through the Platform, you are responsible for making your own independent assessment of the other party, including their qualifications, reliability, and ability to perform or pay for the services offered.

Please use caution, common sense, and good judgment when communicating or engaging with other users through the Matoome Platform or any related services. Matoome shall not be liable for any loss, damage, or harm arising from your interactions with other users.

The Matoome Platform may contain links, integrations, or references to websites, mobile applications, or services operated by independent third parties (“Third Party Sites”). These Third Party Sites are not owned, controlled, or operated by Matoome, and Matoome assumes no responsibility for their availability, content, policies, or practices.

Matoome provides access to such Third Party Sites solely as a convenience and for informational purposes. The inclusion of any link or reference does not constitute or imply an endorsement, sponsorship, or recommendation by Matoome of the Third Party Site, its operators, or its products and services.

You acknowledge and agree that:
(a) your access to and use of any Third Party Sites is entirely at your own discretion and risk;
(b) you are solely responsible for reviewing and complying with all applicable terms of service, privacy policies, and legal requirements governing such Third Party Sites; and
(c) Matoome shall not be liable for any damages, losses, or liabilities arising out of or in connection with your use of, reliance on, or transactions with any Third Party Sites.

To the fullest extent permitted by applicable law, Matoome expressly disclaims all warranties and responsibility for any third-party content, products, services, or actions accessible through links on the Matoome Platform.

To the maximum extent permitted by applicable law, you hereby release and forever discharge Matoome, its parent entities, subsidiaries, affiliates, successors, assigns, officers, directors, employees, and agents (collectively, the “Released Parties”) from any and all claims, demands, causes of action, losses, damages, rights, liabilities, costs, or expenses of any kind or nature, whether known or unknown, suspected or unsuspected, disclosed or undisclosed, that directly or indirectly arise out of or are related to your use of the Matoome Platform.

This release includes, without limitation, any claims arising from:
(a) your interactions or disputes with other users, Providers, Clients, or third parties;
(b) the performance, nonperformance, or conduct of any user or third party in connection with the Services; or
(c) your access to or use of any linked third-party websites, applications, or content.

If you are a resident of a jurisdiction that restricts general releases, you hereby waive any rights or benefits conferred by any statutory or non-statutory law, regulation, or principle that would otherwise limit the scope of this release to include only known or suspected claims. If you are a California resident, you expressly waive the protections of California Civil Code Section 1542, which states:
“A general release does not extend to claims that the creditor does not know or suspect to exist in their favor at the time of executing the release, which if known by them would have materially affected their settlement with the debtor.”

You acknowledge that this release is a material part of this Agreement and a condition of your access to and use of the Matoome Platform.

To the maximum extent permitted by applicable law, you understand and agree that Matoome and its affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind, including without limitation loss of profits, revenue, goodwill, data, business interruption, personal injury, emotional distress, or other intangible losses, whether foreseeable or not, arising out of or in connection with your use of or inability to use the Matoome Platform or any related Services.

This limitation of liability applies regardless of the legal theory under which such damages are sought, whether based on contract, tort (including negligence), strict liability, warranty, or any other legal theory, even if Matoome has been advised of the possibility of such damages.

Without limiting the generality of the foregoing, Matoome shall not be liable for damages resulting from:
(a) the use of or inability to use the Matoome Platform;
(b) the cost of procuring substitute goods or services;
(c) unauthorized access to or alteration of your data or transmissions;
(d) statements or conduct of any third party on the Matoome Platform; or
(e) any other matter relating to the Matoome Platform or Services.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you to the extent prohibited by applicable law.

To the maximum extent permitted by applicable law, under no circumstances shall Matoome or its affiliates, officers, employees, or agents be liable to you for an amount exceeding the total fees paid by you to Matoome for the Services during the one (1) month period immediately preceding the event giving rise to such liability.

The foregoing limitation shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and whether or not Matoome has been advised of the possibility of such damages.

The above cap on liability shall not apply to any liability arising from:
(a) death or personal injury caused by Matoome’s negligence; or
(b) any loss or damage resulting from Matoome’s fraud or fraudulent misrepresentation.

In jurisdictions where such limitations are not permitted by law, Matoome’s liability shall be limited to the minimum extent permissible under applicable law.

Except for Matoome’s obligations to protect your personal data as described in the Privacy Policy, Matoome assumes no responsibility or liability for the timeliness, deletion, misdelivery, or failure to store any Content (including Your Content or User Content), communications, or personalization settings.

You acknowledge that you are solely responsible for maintaining backups of your Content and that Matoome shall not be held liable for any loss or corruption of data, transmission errors, or unauthorized access resulting from your use of the Matoome Platform.

The limitations of liability and exclusions of damages set forth in this Section are essential elements of the basis of the bargain between you and Matoome.

You acknowledge that Matoome has set its prices and entered into this Agreement in reliance on these limitations of liability, which fairly allocate risk between the parties. These limitations shall apply to the fullest extent permitted by applicable law, even if any limited remedy fails of its essential purpose.

The Matoome Platform operates solely as a digital intermediary, providing an online environment that connects independent service providers (“Providers”) with clients (“Clients”) seeking professional or personal services worldwide. Matoome does not act as an employer, contractor, agent, or representative of any Provider, nor does it control or direct the manner, timing, or terms under which Providers perform their services.

Each Provider acknowledges and agrees that they are fully and solely responsible for:
• complying with all applicable local, regional, and international laws, regulations, and professional standards;
• obtaining and maintaining any licenses, permits, or certifications required to perform their services;
• paying all relevant taxes, fees, and statutory contributions associated with their professional activity; and
• ensuring that their listings and services are accurate, lawful, and in accordance with local regulations.

Clients acknowledge that any agreement for services made through the Matoome Platform is entered into directly between the Client and the Provider. Matoome is not a party to, and bears no responsibility for, such agreements. All performance, quality, safety, legality, and results of the services provided are the sole responsibility of the Provider.

Matoome does not warrant or guarantee:
(a) the employment status, qualifications, or credentials of any Provider;
(b) the legality, safety, or quality of any services offered or rendered; or
(c) that any service will meet the expectations or requirements of a Client.

To the maximum extent permitted by applicable law, Matoome disclaims all liability for any loss, injury, damages, or disputes arising from interactions, transactions, or relationships between Clients and Providers. Each party uses the Matoome Platform at their own risk and responsibility.

This Agreement shall remain in full force and effect until your Account is deactivated or terminated in accordance with the provisions below.

You may deactivate your Account at any time and for any reason, either through the settings feature available within the Matoome application or by submitting a written request to support@matoome.com. Upon receipt of your request, Matoome will process the deactivation within a reasonable timeframe in accordance with applicable data protection laws.

Matoome reserves the right, at its sole discretion, to suspend or deactivate your Account at any time, with or without prior notice, if:
(a) you are in material or repeated breach of this Agreement or any applicable policy;
(b) Matoome reasonably believes your actions may cause harm, loss, or legal liability to other users or to Matoome;
(c) your Account is inactive for an extended period of time as determined by Matoome’s internal policy; or
(d) Matoome elects, for business or legal reasons, to discontinue or modify the Services.

You acknowledge and agree that termination or deactivation of your Account may result in the deletion or anonymization of your personal data and other information associated with the Account from Matoome’s active databases, in accordance with our Privacy Policy and applicable law.

To the maximum extent permitted by law, Matoome shall not be liable to you or any third party for any suspension, deactivation, or deletion of your Account, or for any loss of data resulting therefrom.

Deactivation of any Service will result in the immediate removal of your access to such Service and the suspension of all related features. Deactivation of your entire Account will include the deletion of your login credentials and may result in the deletion or anonymization of all information, files, and Content associated with your Account (or any part thereof), including Your Content, in accordance with Matoome’s Privacy Policy and applicable data protection laws.

Upon deactivation, your right to access or use the Matoome Platform and any related Services will immediately terminate. You acknowledge that such deactivation may involve the permanent deletion of Your Content and data from Matoome’s active systems and live databases. While some information may be retained for legitimate business or legal purposes (such as fraud prevention or dispute resolution), it will be handled in accordance with Matoome’s Privacy Policy.

You agree that Matoome shall not be liable to you or any third party for any termination, suspension, or deletion of access to the Services or related data. All provisions of this Agreement that, by their nature, should survive termination — including but not limited to ownership rights, warranty disclaimers, indemnities, and limitations of liability — shall remain in full force and effect after the deactivation or termination of your Account.

You agree that any dispute, claim, or controversy arising out of or relating in any way to your access to or use of the Matoome Platform, any services provided through the Platform, or any aspect of your relationship with Matoome, shall be resolved by binding arbitration, rather than in court, except as provided below.

(1) You may bring an eligible claim in a small claims court of competent jurisdiction, provided that such claim remains on an individual basis and does not proceed as a class, collective, or representative action.

(2) Either you or Matoome may seek injunctive or equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights (including but not limited to trademarks, trade dress, domain names, trade secrets, copyrights, and patents).

This Arbitration Agreement applies to all disputes, claims, or controversies, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether such claims arose before or after the effective date of this Agreement or any prior version thereof.

By agreeing to arbitration, you and Matoome each waive the right to a trial by jury and agree that any claims will be resolved only through individual arbitration. You further agree that you will not participate in, or seek to recover monetary or other relief in, any lawsuit or proceeding filed against Matoome alleging class, collective, or representative claims on your behalf.

You acknowledge that you have had the opportunity to consult with independent legal counsel regarding this Arbitration Agreement and that you understand and voluntarily agree to its terms.

The arbitrator, and not any court or governmental authority, shall have the exclusive authority to resolve any dispute, claim, or controversy relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement, including, without limitation, any claim that all or part of this Arbitration Agreement is void, voidable, or otherwise invalid.

The arbitrator shall have full authority to determine the rights and obligations of both you and Matoome, and the arbitration proceeding shall not be consolidated with any other proceeding or joined with any claims involving other parties. Each dispute shall be resolved on an individual basis only.

The arbitrator shall have the power to decide all motions, including dispositive motions resolving all or part of a claim. The arbitrator may award any remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and this Agreement (including this Arbitration Agreement), such as monetary damages, injunctive relief, or declaratory relief.

The arbitrator shall issue a written decision and award stating the essential findings and conclusions on which the award is based, including any calculation of damages, fees, or costs. The arbitrator’s award shall be final, binding, and enforceable in any court of competent jurisdiction.

The arbitrator shall have the same authority to grant remedies and relief on an individual basis as a judge of a court of law would have, but shall not have authority to conduct or permit a class, collective, or representative proceeding.

To the fullest extent permitted by applicable law, you and Matoome hereby knowingly, voluntarily, and irrevocably waive any constitutional or statutory rights to bring a lawsuit in court and to have a trial before a judge or jury.

Instead, you and Matoome agree that all claims, disputes, or controversies arising out of or relating to this Agreement or your use of the Matoome Platform shall be resolved exclusively through binding individual arbitration, except as expressly provided in Section 20.1 above.

You acknowledge and understand that, in arbitration, there is no judge or jury, and that the scope of judicial review of an arbitral award is extremely limited. However, the arbitrator shall have the same authority to award on an individual basis any damages or equitable relief that a court of competent jurisdiction could grant under applicable law, and must follow the terms of this Agreement.

This waiver of jury trial is a material inducement for both parties to enter into this Agreement and shall survive the termination of your Account or this Agreement.

To the fullest extent permitted by applicable law, all claims and disputes covered by this Arbitration Agreement must be resolved through individual arbitration, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Only individual relief is available in arbitration, and claims by more than one user or customer may not be joined, consolidated, or arbitrated together. The arbitrator shall not have authority to conduct any form of class, collective, or representative proceeding, nor to award relief to any person or entity other than the individual party involved in the arbitration.

If any provision of this subsection is found to be invalid or unenforceable, such invalidity shall not affect the enforceability of the remainder of this Arbitration Agreement, except that in such case, neither you nor Matoome shall be entitled to compel arbitration, and the dispute shall instead be resolved in a court of competent jurisdiction as specified in Section 22.6.

If any provision or part of this Arbitration Agreement is found to be invalid, illegal, or unenforceable under applicable law, such provision or part shall be severed and deemed inoperative to the minimum extent necessary, and the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

The parties expressly agree that the intent of this clause is to preserve the enforceability of the Arbitration Agreement as a whole, even if any specific portion is held to be void or unenforceable. In the event the waiver of class or consolidated actions set forth in Section 20.4 is found invalid or unenforceable, the entire Arbitration Agreement shall be deemed null and void, and any claims or disputes shall instead be resolved in a court of competent jurisdiction as provided in Section 22.6.

This Arbitration Agreement shall survive the termination, expiration, or cancellation of your Account, this Agreement, or your relationship with Matoome, and shall continue to apply to any dispute, claim, or controversy that arose or was asserted before such termination.

Modification. Notwithstanding any provision in this Agreement to the contrary, if Matoome makes any future material change to this Arbitration Agreement, such change will not apply to any individual claim(s) of which you have already provided written notice to Matoome prior to the effective date of the modification, unless you expressly agree otherwise in writing.

The communications between you and Matoome may occur through electronic means, including but not limited to emails, in-app notifications, or notices posted on the Matoome Platform. For contractual purposes, you hereby:
(1) consent to receive communications from Matoome in an electronic form; and
(2) agree that all terms, conditions, agreements, notices, disclosures, and other communications provided to you electronically shall have the same legal effect as if they were provided in a physical written form.

This consent covers all interactions and transactions between you and Matoome, including updates, policy changes, and notices related to your Account or use of the Platform. Nothing in this section affects your non-waivable statutory rights under applicable law.

You may not assign, transfer, delegate, or subcontract this Agreement, or any of your rights or obligations under it, without the prior written consent of Matoome. Any attempted assignment, transfer, delegation, or subcontract made in violation of this provision shall be null, void, and of no legal effect.

Matoome reserves the right, at its sole discretion and without restriction, to assign or transfer this Agreement, including all rights and obligations hereunder, in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law. This Agreement shall be binding upon and inure to the benefit of the parties, their permitted successors, and assigns.

Matoome shall not be liable or responsible for any delay, interruption, or failure in performance of its obligations under this Agreement that results, directly or indirectly, from events or circumstances beyond its reasonable control. Such events include, but are not limited to: acts of God, natural disasters, epidemics, pandemics, war, terrorism, civil unrest, embargoes, sanctions, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, shortages of transportation facilities, energy, materials, or communication systems, and failures of public utilities or telecommunications networks.

In such cases, Matoome’s obligations shall be suspended for the duration of the event of force majeure, and performance shall resume as soon as reasonably practicable after the event has ceased. Matoome shall make reasonable efforts to minimize the impact of such events to the extent commercially feasible.

If you have any questions, complaints, or claims regarding the Matoome Platform, please contact us at support@matoome.com. We will make commercially reasonable efforts to review and respond to your inquiry within a reasonable time frame.

If you believe that your concern has not been adequately resolved, you may request that the issue be escalated for further review and investigation by Matoome’s compliance or customer relations team.

All communications related to complaints or claims should include your full name, contact details, and a clear description of the issue so that we can assist you efficiently.

You are responsible for providing Matoome with a valid, current, and active email address for all communications and notices under this Agreement. All notices from Matoome to you shall be deemed effectively given when sent to the most recent email address associated with your Account.

If the last email address you provided is invalid, inactive, or otherwise incapable of receiving notices, Matoome’s dispatch of an email containing such notice shall nonetheless constitute effective notice.

Matoome may also provide notices to you through in-app notifications, system messages, or postings on the Matoome Platform, which shall be deemed effective upon publication.

You agree that all notices, disclosures, and communications that Matoome provides electronically satisfy any legal requirement that such communications be in writing.

No waiver by Matoome of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Matoome to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision.

Any waiver of rights under this Agreement must be made in writing and signed by an authorized representative of Matoome to be effective. A waiver on one occasion will not be construed as a waiver on any future occasion or as a modification of this Agreement.

If any provision of this Agreement is determined by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible under applicable law so as to reflect, as closely as possible, the original intent of the parties.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions of this Agreement, all of which shall remain in full force and effect.

If necessary, the parties agree to replace any invalid or unenforceable term with a valid and enforceable one that most closely reflects the purpose and intent of the original provision.